Refund Policy

Pro is not on sale yet. When it is, it will be offered as a monthly or an annual plan, in up to three places, each with its own billing and refund process:

• In the iOS app, through Apple's App Store. Apple is the seller and handles refunds.
• In the Android app, through Google Play. Google is the seller and handles refunds.
• On the web. Kupaca, LLC is the seller and handles refunds. Checkout is provided by RevenueCat, and payments are processed by Stripe.

If you are not sure where you bought Pro, open Account in the app, then Subscription & billing, then Manage subscription. It opens the store or billing page that handles your plan. Your purchase receipt email also shows the seller.

You can cancel a monthly or annual plan at any time. Cancellation takes effect at the end of the billing period you have already paid for. You keep Pro until then, and you are not charged again.

When Pro ends, your account moves to the free tier. Your cards and benefit history stay in your account, and free tier limits apply from then on.

• App Store: open Settings on your iPhone or iPad, tap your name, then Subscriptions.
• Google Play: open the Play Store app, tap your profile icon, then Payments & subscriptions, then Subscriptions.
• Web: in Kupaca Credit, open Account, then Subscription & billing, then Manage subscription.

Deleting the app or your account does not cancel an App Store or Google Play subscription, and we cannot cancel one for you. Please cancel it in the store first.

Apple and Google process these payments, and their refund policies apply. We cannot issue refunds for them directly.

To request a refund from Apple, sign in to Apple's Report a Problem page, choose the Kupaca Credit purchase, and select the option to request a refund.

To request a refund from Google, follow Google Play's refund steps. Google lets you request a refund in Google Play for a limited time after purchase. After that, Google may ask you to contact us, and we will review your request.

When you buy Pro on the web, Kupaca, LLC is the seller and this policy applies:

• First purchase of a monthly or annual plan: if Pro is not right for you, ask within [COUNSEL: web refund window, such as 14 days] of your first payment and we will refund it in full.
• Annual renewals: if you meant to cancel, ask within [COUNSEL: web refund window, such as 14 days] of the renewal charge and we will refund it in full.
• Monthly renewals: these are not refunded. Cancelling stops the next renewal, and you keep Pro until the end of the month you paid for.
• Billing errors: if you were charged twice, charged after your cancellation took effect, or charged more than the price shown at checkout, we will refund the incorrect charge in full.

Outside these cases, we do not give refunds or credits for a partly used billing period.

Refunds go back to the payment method you used. Your bank usually shows the refund within 5–10 business days after we issue it. When a plan is refunded, Pro ends straight away and your account moves to the free tier.

Email support@kupaca.com and include:

• The email address on your Kupaca Credit account
• The plan you bought and the date of the charge
• The order or receipt number from your purchase confirmation email, if you have it

We may ask you to confirm the request from the email address on your account. We will email you once the refund is issued.

Nothing in this policy limits a right to a refund or cancellation that you have under the consumer protection laws where you live.

[COUNSEL: confirm whether EU and UK withdrawal rights apply to web sales and, if so, the required waiver wording at checkout.]

We may update this policy. When we do, we will revise the date at the top of this page. A change applies to purchases made after it takes effect, not to a purchase you already made.

Kupaca Credit is operated by Kupaca, LLC, a limited liability company organized in [COUNSEL: state of formation].

Questions about refunds or billing can go to support@kupaca.com.

Mailing address for legal notices: Kupaca, LLC, [COUNSEL: mailing address].